Toyota Service of Capistrano Valley Toyota

I had an amazing experience! The dealer was absolutely fantastic, especially Bryan, who guided me every step of the way in purchasing my brand new car. His support made the entire process smooth and thrilling! I couldn’t be happier with my decision!

Dec 05, 2024 · Karen Catagan

10/10 recommend. Went in for a test drive with Bradley on one of the 2025 Siennas they had in stock. Low sales pressure and superb with answering questions and explaining the process. Over the past few days since then, we've kept in contact, and just today finalized all the paperwork and took home the Sienna, and felt appreciated as a customer, rather than like someone being swindled (which has been my past experience with many dealerships).

Dec 17, 2024 · Nathan Brown (TsitraIrl)

Great services. First rate. Jesse made sure I was taken care of and also immediately driving out facility I could tell my truck was running better. It had been lubed. My oil changed. I recommend great service

Aug 31, 2024 · Jeffrey Brown

Ordered parts from their website (no mention of it being out of stock), and order gets canceled like 3 hrs later, with no email from them at all. Then place new order - gets cancelled again and a week later get a one line email saying part is ‘dicontinued.’

Jan 07, 2025 · Warren Tichenor

Never buy a warranty through them, especially if you buy a brand new car. Bought a brand new 2022 Rav4 prime June, 2022. Since this was my first ever brand new car, I bought all the warranty’s. One was a $500 nano glaze for the body of the car and another $500 for the windshield. Fast forward to this year in July where I got rear ended. I had the car fixed at a body shop, but they couldn’t apply the nano glaze for me and told me to contact Toyota for that part. It took me over 2+ weeks talking to several employees with a promise of a call back from their manager to help “resolve” this issue. Never got a call back. Finally after my 5th attempt a woman told me to call the Nano glaze company to get a claim initiated. Called this morning and the man sounded annoyed and stated “this is very unnecessary, the company you bought this product from can just apply it for you, but I’ll email you the application to make a claim”. I had an oil change scheduled today at 9am at Toyota anyway &told the specialist about the problem. He stated “I’ve worked here for 9 years and 3 years at this location and I have never seen that paper before.” Which was my warranty paperwork. From his tone I felt like I was a bother to his Friday day. I asked if he could help assist with the crack in the window as the woman on the phone who gave me the claim number said he could put it in his notes and we could figure out a plan to help fix that too. He told me he would talk to his manager and get back to me. Surprisingly he did, and said he had some good news that he would be able to get the chip fixed, but still unsure about the glaze because Toyota no longer works or sells with that nano glaze company so they are unsure how to continue but he would talk with his manager again. He called again around 3:30pm asking if my insurance would pay for the nano glaze because toyota doesn’t work with that company but Toyota still has some of their product left but I would still have to pay for it. I said well my insurance company didn’t pay for the repairs because I wasn’t at fault, the girl who hit me did. He said oh, let me get back to you on what we will have to do. An hour later I get a email saying my car was ready for pick up, followed by a text and a call. It seemed odd as before when I bought my car brand new, I had to bring it to Toyota& it took a couple days for them to apply the glaze&let cure. We checked out &the specialist basically said that the only other place that does this now is the Glendale Toyota which is two hours away and that “basically any company can sell warranty’s and if they no longer to business with them than that’s that.” I honestly felt like I was a POS because I wanted them to fulfill my warranty. I thanked him for going the extra mile for me but at the same time with any other business, you always “hear” stories how their customer service agents will go above and beyond for their customers. I wasn’t asking for the world, there was nothing on the paper that stated if Toyota is no longer working with us, then this warranty is no longer valid. I also thought it was very wrong and scam like that even though Toyota no longer works with the Nano Glaze company anymore, that just because they don’t, they would 1) make the customers pay again for whatever product they (Toyota) have left even though I spent over $1000 on these warranty’s 2) give the run around to their customers trying to get their warranty’s honored by Toyota and 3) not even send any sort of notice to all the customers who already purchased these warranty’s and just say “that’s how it is”. It honestly makes you lose all faith and that these scam artists can sell you anything and one day say “oh sucks to suck” basically. When we left I noticed two front scuffs/ scratch marks that could have been made by anyone leaning up the car. He came back and said well the car was so dirty that you could have missed it, but we can review the pictures if you want. By that time I was so over it I said whatever it’s fine. I made up my mind that Toyota will never have my business again.

Sep 13, 2024 · Candace Cox