True Performance

I was kissed on my back bumper but such things are never as they seem. True Performance used OEM parts and repaired my car to as new condition…..all covered by insurance. I got my car back with the comfort of knowing it is safe to drive with original parts are skilled labor. They even washed it! I was more than pleased by the work and pride plus great customer service. The pictures say it all. A+

Sep 13, 2024 · Burke Family

They did a great job coordinating with my insurance and rental car company. The job was pretty good, however, I got my car a few days ago and below are a few things I noticed. Like I said, they were still pretty good and are Mercedes certified. Super responsive and kind! Ron helped through the entire process and was great. Issues I found: Paint is not leveled and will peel in adverse weather. Body gsb on passenger side headlight is not level. Hood on passenger side not leveled with fender. Lower grill on passenger side not aligned with driver side. Front bumper cover not leveled with hood on passenger side.

Dec 13, 2023 · Raneem

We have been customers of True Performance for almost twenty years and they continue to impress and surprise. Unfortunately, our latest visit to Randall and his team was due to my wife's car being involved in a hit & skip while she was inside our local grocery store. True Performance quickly scheduled an appointment and I had the opportunity to meet with Rob Williams. He evaluated the car thoroughly and even took the time to clean a few areas to remove plastic residue left from the other vehicle. He provided quotes for both the work from the accident and some additional work that I wanted to perform if the budget allowed. Rob worked directly with our insurance company to ensure proper repairs would be made and covered under our policy. He also made professional recommendations for some rust repair that was discovered once the body panels were removed. During the course of the work being performed, our vehicle was subject to some additional damage for which True Performance took full responsibility. They were honest, up front, and explained how they were going to make it right while providing a rental car and updated timeline for repairs. I received a call from the owner himself apologizing for the situation. I respect when someone takes responsibility for their actions and does their best to make things right. Regrettably, we were unable to perform the additional work I asked to be quoted due to budgetary constraints, so it was a surprise to us when we picked up the car to find that Randall made the decision to perform that work free of charge. As usual, we were thrilled with the quality of the work performed which has been the primary reason for bringing our vehicles here for the last two decades. Frankly, we had debated trading the car in for something newer, but after seeing the finished product we knew we would be keeping it in the family for years to come. I have nothing but respect for the entire team at True Performance and thank them for their professionalism and commitment to quality. Keep up the great work!

Jul 04, 2020 · Christopher Warren

Melinda, Ed, and the entire team at True Performance are truly amazing! Have always had great experiences with them and will continue to come back for any auto body needs I have. They truly set the highest of standards for any body shop in central ohio. They are the best!

Apr 24, 2023 · Matthew Cogdill

Got rear ended recently and brought my car to true performance since they were recommended by my dealer. They did great work and the ladies at the front desk were great, especially Melinda. My wife’s due date was close to when they estimated completion and they worked to get the car ready before then so we’d have the car before the baby got here. Will absolutely bring my car here in the future if I ever need more work done.

Sep 29, 2023 · Mike M.