Turney Repair & Towing LLC

If one live in or close to Butte they maybe be great. On 09/12/2024. I called AAA to get a tow for my truck to be towed to my dealership. When they called it was automatically attempt to change the pick up date I have a 0800 appointment in a different town from where I was going to drop my vehicle and because it came in at 250 in the afternoon they couldn’t take me. I heard the multiple voices in the back as they attempted to talk me out of my scheduled pick up time. Maybe next time I come across it’ll be a different experience but unfortunately dissatisfied with the outcome.

Sep 12, 2024 · Miriam Harris

Refused me a ride because I had a service animal. Showed up and said the dog wasn't allowed in the tow truck . I pulled up the ADA law that states dogs must be allowed anywhere the public is allowed (including in tow trucks) and he said he didn't care and drove off leaving me stranded. EDIT TI REPLY TO OWNERS: It sounds like you are starting that my dog was somehow aggressive or misbehaving, which is completely untrue. Like I said to you on the phone, my dad mistakenly called my dog an ESA while she is in fact a service dog. I explained such to your driver, he did not listen or care. Your driver never told me that he was under the impression that she was an ESA, he simply said "doesn't matter if she's a service animal, no dogs allowed " then drove away while i was on the phone with my father (who hadn't heard of this yet, so you saying he said he was looking for another driver already is BS). Your response is full of falsehoods and is disappointing to see. I suggest you read and reread ADA guidelines so you do not break them again. Educate your drivers on the law and basic human decency and you'll go far. Even aside from the whole dog fiasco, driving away from your customer with no communication is extremely unprofessional. Do better.

Oct 08, 2024 · Calie Bouma

This is for all my fellow truckers do not book with Turney company unless you out of options, these guys are big times rip off artists, one of my truck got an engine blown up in Whitehall, MT and needed to be towed to butte on Dec 21 , like 25 miles away , they charge me Almost $1500 .. when I ask why so much they told me that it's their policy for a min charge of 1h for $540 ish and since the call come in to completion of the work it's been 3 hours, Remember I'm 25 mn out from their location, how in hell it's 3 hours when it was a hook and pull , then come taking the truck to missoula 1:30h they said $2400 when in fact it's $1500 and how i know they were full of it is because I've decided to do my home work after it all settled down and got in touch with GTR Towing and got a quote from them , a girl pick up my call ,really sweet, really honest and professional she quoted me from Butte to Missoula $1500 , Damn man I was livid, ALWAYS CALL GTR Towing.. Very honest business practices.. And for Turney , I hope my money allow you a Merry Christmas Cheater .. 🎅

Dec 27, 2024 · Pachat Logistics Llc

If I could give 10 stars I would!! We broke down on our way back to Washington. We were stranded in the early evening when our car quit running while driving on the hwy! Our insurance was not able to find someone right away so we called Turney Repair on our own and Layci answered! Layci was so wonderful from the second she answered the phone! It helped put our minds at ease. Her husband was on a tow in Idaho and would pick our car up when he returned. So Layci came and picked us up and took us to a hotel! Since we had made arrangements to have our car stored in a town about 70 miles away and our insurance wouldn’t cover the distance, she suggested we store our car in their lot instead. It would be cheaper and more convenient for us. Thank you Turney Repair and Layci for your help!! You made a bad situation much easier to deal with! -Pam

Aug 02, 2024 · Pam Jeffries

I own a Towing Company in Washington State, and for the first time in MANY YEARS, I had to rely on another Towing company to take care of me when I broke down while traveling through Butte Montana on Vacation. I KNOW good Customer Service from a Towing Company, and Turney knocked it out of the park. We had called Roadside Assistance for a dispatch, and were told that nobody was available (we hear the same thing from our clients), so we called Turney due to their 5 Star rating. I wish that I was allowed to give 10. Laci (the dispatcher) came out and picked up both my wife and myself, and brought us back to Butte in her personal car, to a Motel. She then dispatched their Best driver out to pick up our vehicle, all while we were able to relax. They then towed our vehicle to their storage lot, where they will keep it till I have my driver bring my truck from Washington, so that we can tow our vehicle home. This was a great example of true Customer Service, which we rarely see today. Bottom line, from another Tow Truck Company Owner; If you need a Tow in or around Butte, don’t waste your time elsewhere, CALL TURNEY.

Aug 02, 2024 · David Jeffries