Ultimate Auto Repair - Jackson

This was my project car. A 1988 Chrysler Conquest, with approximately 46,000 miles on the car. I wanted to restore it to new condition. It was neglected in a field, mice had eaten my wires. However I was told to by another shop in Jackson, that Ultimate Auto was the one to go to. Well I had it towed to Ultimate Auto. I said I wanted the fluids changed in engine, transmission, radiator, and old gas drained from tank. Plus I of course wanted the engine to start. Well after nearly 4 months of excuses, me needing to call on the progress weekly. They supposedly changed my fuel pump, pressure regulator, some gas lines. Not one drop of fluid was ever changed, not even the engine oil. They partially fixed my wiring for starter to work. But this car still doesn’t start, because when I went to pick it up, a mechanic was just starting to replace the diaphragm in throttlebody. I was there with a tow truck to move it to Lansing, because after 4 months I had enough excuses. So I was told my bill was $3500.00 dollars, and my car wouldn’t start. So while I’m waiting to tow car, I’m told I need to pay another $500.00 for some service they forgot to bill. The tow truck driver couldn’t move my car unless the bill was paid. So I paid the bill and left Jackson. I gave them 1 star, I would give a zero, but it doesn’t exist. My project is on hold, due to lack of incentive. Maybe I got the wrong service representative, but Ultimate it isn’t. Have you ever had your car in any shop for 4 months? Maybe if they had to order a new engine, and transmission in Germany or Japan. Kind reminds me of Irish Travelers. Beware

Jul 16, 2024 · Dale Lamb

My brother in law had some work done here, they sold him shocks and struts, brakes and tires. Returned the car and 300 miles later he asked me to look at the car for a wobble he was feeling. I inspected the car, found all 4 wheels had been left loose And one of them was so.loose it had broken off studs and messed up the wheel it's self. He called, informed ultimate of the problem, they paid to have it towed back to them, they replaced a few studs and lug nuts on the broken wheel but ignored the oval lug holes in the aluminum wheel. Over the phone they told my brother in law it was safe and ready to go Then called him back an hour later stating his brake pedal was low and he should have them check it out, he informed them they needed to check it out because they had just done brakes on it. A day goes by and they call him tell him his care is safe and all set no charge. He then asks me to look it over because he dosmt have a good feeling over the whole ordeal. I found that wheel to be unsafe and was about to fall off the car because the lug holes were oval. I had to call and talk with the manager who swore up and down the wheel didn't look like that when it left and he would have never let it leave unsafe. B.s. They let this customer leave with unsafe work and knew about it. I had to have a long conversation with the manager before he would replace the wheel. Took them over 2 weeks to get a replacement wheel. I would not recommend this place to anyone. Had to basicly beg them to fix this car after they messed it up. And let the customer leave 2 seperate times with unsafe repairs I have been in the automotive business for over 13 years and have never seen such shady work. I can post pictures of the wheel they assured was safe Avoid this place at all costs Not their first bad review

Nov 20, 2024 · Phill Adamus

I've taken 4 different cars to Ultimate Auto over the past 12 years, and always have gotten good service there. What I like about Ultimate Auto is they're upfront, reasonable, and don't go overboard in telling you what your car needs. They'll tell you what repairs are critical and need to be done right away, versus what repairs aren't urgent that you can do later on. I've never felt pressured or like anybody was trying to upsell me on things I didn't need. They charge reasonable prices, do good work, stand behind their work if there ever is a problem, and I trust them. Highly recommend.

Jan 02, 2025 · Trent Harris

I cannot over-stress how amazingly well they took care of me. I was an hour and a half from home when my vehicle started having trouble. Driving home was not an option. I called them up and they didn't hesitate to have me come in even though they were busy and it was close to closing time on a Friday. They fixed my issue and even did a safety check. They were all smiles and super nice. They saved me and turned a day that was looking like it was going to be a miserable ordeal into a great day. I cannot recommend them enough. Super professional and just all around great people.

Nov 08, 2024 · Landon K

Everyone at Ultimate Auto are rock stars! They are honest, knowledgeable, and super nice. Plus they can diagnose more makes and models than many others in town. As a divorced woman in the 50 club, I highly recommend them!

Nov 20, 2024 · Norma Powell