Van Lingen Towing Inc

A cop scam. They towed my car 2 miles, had it on their lot for 3.5 hours, and charged me $566.50 to get it back. There's a discrepancy on my invoice (see pic attached): it allegedly took 71 minutes to get my car to the lot (it's a 13 minute drive and I watched them leave with my car 15 minutes after arriving, so riddle me that) and they're charging me for 90 minutes. Additionally, my "hooked" time is 35 minutes AFTER the car was allegedly dropped at the lot ("arrived" on the invoice). I called in for clarification and Roxy (a certified see you next Tuesday) said it "doesn't matter" what my invoice says (????), they charge what the tow driver tells them to. She got frustrated when I refused to accept that as an answer and asked, "Do you work for a towing company? You can come down to the office Monday and they'll explain it to you" in an incredibly rude tone and generally spoke down to me the entire call. This company is just more money-grubbing pig-owned thievery. I'll call in to speak to a supervisor on Monday, but I doubt they'll do anything, at which point I'll be taking legal action.

Oct 19, 2024 · Chloe

Worst service from a dirty industry of towing and impound. They have a God complex on people who come to take or have questions about their personal vehicles. Employees luagh at peoples questions and disregard them with an attitude. How about mixing a little understanding and customer service. No all people are familiar with the impound process and release of vehicles. What they do know well to do is to charge you a lot of money.

Jan 06, 2025 · Haim Mizrahi

This team is just fail.. 100% fail I am a Torrance local and native. Mechanics have been too busy to take my 66 Chevy. It’s been on the street long enough to be towed. Auto shops keep saying they are busy, call in a couple days… 3 weeks later I finally got a shop to take it and now I’ve been waiting for over 4 hours on them to get here. If they are that busy then I guess TPD won’t be able to tow it either. Scotto sold to the wrong team! They never let me down. I will also bring this up with the city… maybe they need to put their towing business up for bid. I try to never write a bad review. Enough time and money has been spent marking and putting grease pen on my brand new tires and on the asphalt. What a waste of money. Meanwhile my neighbors are getting grumpy. I can’t win for trying. Yeah… I’m grumpy about it.

Dec 04, 2024 · Miles Eastham

I called to get a quote for towing service, and the sales representative was very rude. He slammed the phone and up on me while I was asking questions. Condescending customer service representatives are bad for business.

Dec 16, 2024 · Kenya Makada

I wish i could give negative star rating. This is the most corrupt Towing company in Torrance. The staff is rude and they damage your vehicle and take no responsibility. They have a monopolistic arrangement with Torrance city. This must change, other towing companies must get opportunity to work with the city.

Oct 25, 2024 · Umesh Pad