VIP NAPA AUTO PRO - Florence Street

I've brought my last two vehicles here. I trust this shop. You get a feel for these things. Paul is the manager he's knowledgeable and friendly. If your low on funds, he will take the time to explain what needs to be fixed immediately, and what can wait a little while. I'm buying a new pre-owned. Taking it straight to Paul's Techs for an inspection. UPDATE ***I called Paul from the dealership and he had me in next day for inspection. I've now purchased the vehicle. Thanks to my Technician Ahmed. He let me come in under the hoist and showed me the few concerns he had and why. I took a bunch of pictures and he spent a good amount of time talking with me (time which he doesn’t get paid for). I never felt rushed or pressured. Ahmed, you probably saved me $1,300 or more for $80. We'll worth it!!! Thanks again guys!!!

Jul 13, 2024 · Sean Raptor

I recently stopped by thinking I was at a parts store, looking for some much needed motor oil, before heading north on a camping trip the next morning. Thankfully, Paul was EXTREMELY helpful because their parts stores had closed by then. He took the time to have a look and knew I wasn't doing my engine any good. He topped it up for me and graciously told me not to worry about paying him anything. I had told him I would "pay it forward" as well as this review. It's so nice to see some people still are not all about the $ Thanks again, Paul 🙂 Karen

Sep 17, 2024 · KarenLouise

Paul and all the staff here are extremely professional and knowledgeable. Their honesty is what keeps me coming back. From oil changes to larger repairs, I've brought in many cars here including my family members's cars. We've been through many repairs, from brakes to alignments, tires and sensors and A/C and regular maintenance and the list goes on. They've answered countless questions thoroughly no matter how big or small and I've learned so much, truthfully. When other mechanics couldn't figure it out, Paul & the technicians here did! They don't stop until the issue is fixed, because they actually care and know what they're doing. Their prices are fair and reasonable. The facility is accessible, clean, and you're always greeted in a friendly manner. I wouldn't go anywhere else. Thanks again for a job well done!!!

Oct 08, 2024 · Jeed Shorbaji

I count on Auto Pro on Florence in London, Ontario for all my tire needs, other stuff as needed. Paul and his trusty Gang are always friendly, kind and very helpful in finding me the best deals. Great Team! Merry Christmas Gang!!

Dec 03, 2024 · Jacquie Reed

Seemed super pricey. I was told by NAPA there was a comprehensive inspection included with my oil change. That inspection was to include looking at the suspension. I was charged an extra $75 for getting my suspension inspected. The shops rate seemed steep at $150 an hour.

Feb 04, 2025 · Sarah Brooks