Walmart Auto Care Centers

This morning Sept 12th I got up early to get an oil change at Walmart, something I have done on many occasions without making an appoint. When I got to the auto center there was one or two cars in the parking lot and a coupe in the bays for service. When I went to check in I was told I now needed an appointment and the next opening was on Monday! Except for the new tires I purchased at Walmart which I will be forced to get rotated and serviced at Walmart, you clownd have now lost me as a loyal customer.

Sep 12, 2024 · Tom Mcgarry

Great customer service !! shoutout to Paul!!! Needed my battery replaced because i had the wrong battery installed by someone else without knowing and due to that I did not know the correct size battery my car (2015 mercedes c300)needed and that model has like 6 different battery choices based on where the battery is located, The manager Paul suggested we could measure the the slot for the battery to see which battery would most likely fit, due to their policy they cannot install a battery if they don’t know for sure what the correct battery is , So i chose the bigger battery of the two that would fit my car and decided To install it myself , But Paul was very helpful and lent me tools , a few pointers which really helped to get the job done, it was in fact the correct battery I needed and wouldn’t have been able to get this done in such a timely fashion without his help .

Aug 17, 2024 · Carl Harris

Just don’t. I had an appointment at 6 my car didn’t go in till 6:45 and they somehow managed to put 4 tires on in 12 mins. They do not take the time to do the job right the first or even second time. Within 2 days my one tire had gone flat. Brought it to the altamont Ave store and those jackals took it back and apparently fixed the flat. I can’t be sure because the tech left no comments and had gone on break and I have no idea what was done to “fix” the issue.

Dec 18, 2023 · Taylor

Went in to get my battery checked after indicating of a "slow start". Ended up that it was still good and didn't need replacing. Check took a little more time than expected, but it was free.

Dec 02, 2020 · Nam Cao

Oh , where do I begin. I scheduled a tire change a week before I planned on being in the area. I did it online, and about a day or so later they canceled it because they thought it was a fraudulent transaction.. i tried to call the department several times but no answer. I got there on Friday evening at around 5:30-6:00 pm, and spoke to the department manager. I told him that i needed to have new tires put on the front, and i needed an inspection. I was informed that they did not do inspections. Fine. I said i had had an appointment with them for sunday, but it got cancelled. He told me they had a few openings, but none for the times that i needed. I asked if they still had my appointment set up for 10 am. He double checked and said the time was still blocked off. I asked if he could just keep the tine for me as i was going to have to find another place to get my inspection done after. He said sure! So i checked with him again that it was all set (like 3 times) for Sunday at 10 am. I go about the business that i had for the rest of the weekend, and then show up on Sunday at 9:45 (i like to be early) i wait patiently for the clerk/worker that was there to finish with his other customers and tell him i have an appointment. Guess what... yup. No appointment. He said they were booked full and that they could do it but it might be 2 hours. I said i was just in here friday checking to see that it was set. He said we can get it done, but you might have to wait a bit. I said ok. 5 1/2 hours later, nothing had been done at all. No movement. Nothing. When i talked to the.clerk, he kind of kept nervously smiling. I asked why it hadn't been worked in and asked who the person i had spoken to on friday, as I now had to fund someplace to get 2 new tires before I left for my drive. He told me the dept manager was the one i spoke to. He kept acting surprised that i had spoken to him in person. This is the second time this store has messed up my order. The last time they sold the tires i ordered to someone else before i got there, and had to use them for mine instead. I am not one to really lose my cool, but this was absolutely rediculous. On many levels. I will NEVER use any Walmart Auto again, and I really hope no one else that i know will as well. If i could do zero stars, i would have.

Oct 30, 2023 · kirsten ryan