West Hills Towing

AAA contracts them for the West Valley. Driver showed up and didn't know how to put my car onto the flatbed.🤬 They wanted me to sign a damage waiver so they wouldn't be responsible for any damage.... I wasn't at the tow location to be able to sign anything. This was incredibly inconvenient. I called AAA back and explained to them the situation The customer service rep said he has never ever heard of such a thing. I guess you can blame it on incompetence and/or poor training..... I begged AAA to send another company.... AAA's hands were tied so I found other means. No wonder this company has 2.5 stars.

Jan 19, 2025 · Chad Norris

My father died in his car on Monday night and his car rolled off road. This towing company claims the tow job took 3 and a half hours to drive 10 miles each way. The bill was $1300 for sitting in their lot for two days. While we were discussing how insane this invoice was the person behind the counter was actually laughing at us. Just the entire time chuckling about taking my deceased dad’s car and charging us with a fraudulent amount. We are looking suing this scam business. This was a tragedy that these frauds tried to milk for all it’s worth. It needs to be shut down.

Jan 22, 2025 · Max Miller

I'm a prior tow truck driver of 10 years with a tow company subcontracted with AAA. The driver that was dispatched out to my call just drove right past me. Basically declined the call through the tablet that they use for their company and the company of AAA that they're subcontracted through. I've never felt so disrespected as a prior driver. Just goes to show how lazy most companies are becoming along with the rest of the world and the people that they hire. I will not recommend West hills towing to anybody, especially family. If I could rate this company with no stars at all I would. So I gave him the lowest score total which was one star. These are their exact words, " we don't have the equipment to tow you 50 mi back home and we're clearing accidents on the freeway."

Sep 01, 2024 · Justin L

AAA battery people, watch out! I'm not sure if it's because I'm a woman or they do this to everyone but the driver quoted me $219 for a replacement battery (supposedly with the warranty discount included). When I declined because it was too much, driver asked my age then said I qualified for a seniors discount bringing my bill to $193. He also told me, after testing the battery, that it was good then later said it needed a charge. To my mind, that means the battery isn't holding a charge, right? I paid the extra $30 for a new cable although I originally understood it was part of the $193 and was shocked when driver asked for it in addition to the $193. Imagine my surprise when I saw the receipt for the battery and instead of showing a seniors discount, I was charged an additional $25 for "intensive labor". I feel manipulated and ripped off from this company and will be complaining to AAA.

Sep 05, 2024 · Jeanne N

They have really bad service! rude unprofessional lazy to call the customers to verify address or where the car it's at? …I called triple AAA for battery service! but, they didn’t take a second to ask triple A my phone number or name. No more business with triple A either.😤😡👎 no wonder they have bad reviews. I ended telling AAA not sending them anymore, my husband did a better job! they just made me waste my time waiting and my car almost got towed. Very disappointed, if I could give “0” I would.

Sep 18, 2024 · Elizabeth Martínez