Westport Service Center

11/26/24 3pm est. Absolutely terrible towing center staff! I have contacted Exxon Mobil corp as I work for another travel center corporation and need to post this review. The photo attached shows the eta status and time of everything. Turns out service was cancelled before the arrival window even began and I was never notified. I called Westport Center Services and they literally hung up on me!!! I had to go through another tow service last minute and leaving my daughter at daycare after holiday hours. So much for having Westport towing scheduled.

Nov 26, 2024 · Kristen Healey

Car broke down on Merritt Parkway and Westport Service Center was sent to tow my car. All went well till we got to my house with car, Geico said I have a 20 mile tow rate anything after 20 miles I pay. The tow truck driver Ken insisted that I only have a 7 mile tow rate & refused to release the car, so I payed the $36.00 charge. When unloading my car Ken did damage to my car, when I pointed it out Ken started screaming, denying he did and saying my car was a piece of garbage to begin with. I called back Geico and they called Westport Service Center and the manager Sam & Ken called me back to say they were WRONG for charging me and the money would be returned.Things are bad enough that my car broke down but to have a company hold your car hostage on a lie and to DAMAGE my car is unacceptable.!!!!!!!! KEN the tow truck driver is LOOSER, LOOSER , LOOSER !

Jun 23, 2023 · Patrick M

Timely and professional. Towed me to my guy and let me ride along. Service through Geico roadside service so I do not now the cast but was pleased with the service.

Dec 12, 2017 · Joshua Mayo

0 star if possible. Stay away from this company, insurance sent them and already mentioned front axle and arm broken so need wheel lift dolly but they they still drove flatbed truck here and driver claims his 30 years knowledge and experience. Tried to explain to driver but he is rude and almost rip off my car until I stop him. It is axle broken car dude, you can force it but I will just get a junk and he replied: he doesn't care what will happen and all damage is owner's problem. If you have slightly mechanical or engineering knowledge then you will know how bad will that happen to use standard towing truck on axle and arm broken car. So DONOT trust this company, his "30 years knowledge" is junk to me and very rude and impolite.

Dec 09, 2023 · Ed Wang

Owner or staff emloyee blocked me in the parking lot and got out of his vehicle to confront me about waiting for him too closely? Finally I was able to back up and drive around him as he stood infront of my vehicle. He was lucky I was rushing to work.

Jun 05, 2024 · Mike G