Wreck & Mend Auto Body

I was satisfied with the repair but extremely disappointed at the lack of communication and the condition that I received my car back in. I was recommended by a coworker to have my car repaired here, so I dropped it off last year in the beginning of September, all the way from Brooklyn, to repair some fender and bumper damage. They called me later that month to let me know my insurance was going to total the car. I decided to keep the car and continue the repair with them. I had to call to find out what the repair estimate would be and gave them half the money at the end of the month. 2 months later, at the end of November, i didn't hear from them, so i called about the progress of the repairs and was sent a text message a few hours later saying it would be done the following week in December. I called on the Monday, Wednesday, and Thursday that week, but no one answered. So I figured they'll just call me to let me know when they're finished and waited. Several months go by and some one finally calls in March to ask me "what I wanted to do with my car". Confused, I asked if the repairs were even finished, they replied within 2 weeks. I get a call the very next week saying i can pick up my car. I received a total of 3 calls about my car between September and March; I have the call logs downloaded from Verizon to show for it. I also have 3 different numbers from them. I go to pick up my car and immediately noticed that clear coat was peeled off in several places, my aftermarket head unit was missing from the dash, a bunch of stuff and spare parts I had left in my trunk was thrown in on the front and backs seats which left some oil sludge on the seats, and some razors left to rust on the roof. Other things were missing from my car as well like 2 pairs of roller blades and a 36 piece Kobalt ratchet set. My head unit was "found' damaged in a closet in the shop but i never got my roller blades or tool set back. I get that my car is 20 years old, but it should have received as much care as any other car being repair there. And like I said before, I was really satisfied with the repair work but the negative experience completely overshadowed any good there could have been. My car was completely trashed and my belongings stolen. I don't think I'll do business here again or recommend any one else to.

Nov 23, 2024 · Andrew Wigley

They were very accommodating from start to finish. Had my car towed for repair the same day I called them. They were efficient in dealing with my insurance company and keeping me informed. Being in accident is overwhelming as it is and they made sure that I did not feel any extra stress. They helped with the rental process and had my car done quickly. When I picked up the car I was amazed at the job that was done. The entire car was shining inside and out. It was cleaner than the day I picked it up from the dealership. Highly recommend this auto-body shop.

Feb 18, 2025 · Michelle Parisi

Exceptional customer service, Alicia helped me through the whole process being that it was my first time ever filing a claim. She communicated well, organized and very professional. The repairs were phenomenal, looked just like when I first bought the car. The car was detailed as well 😍. I would highly recommend this place.

Mar 07, 2024 · Zeann Europe

Great service all around. Wreck & Mend team instilled confidence and knowledge throughout the entire repair process. My car looks amazing. Highly recommend their service!

Feb 18, 2025 · Alicia Genao

Great experience with this shop! Rafiek, Nadia & staff were very very helpful. My car looks brand new and is driving great. Very helpful with my rental experience. 10/10.

Jan 31, 2025 · Brandy Thomas