VELASCO AUTO CARE CENTER DOWNEY

I liked the customer service part...but some of these comments are right...was quoted a price for 3 different services.but wen I showed up they changed it up on me...and at the end of the day I think they do over charge...I ended up leaving paying close to 4,000 but it's mainly my fault for being ignorant about cars etc.but wen u have no one in your life to teach u anything ppl take advantage of you..sad world we live in...I'll post pics up lmk if I needed the repairs done or not?????

Jan 04, 2025 · Dj Borracho

Not Trust Worthy. 2 stories 1.) I took my Toyota Prius years ago. The new owner told me the break rotors needed to be changed. If not, my new breaks would only last about 3 months since I was doing Uber/Lyft. The breaks lasted 4 years! 2.) My ex wife took her 2021 Nissan to have her breaks changed recently. Her rear breaks started squeeking and gradually worsened. She took her car back. The owner told her that Nissans tend to squeek when you go in reverse and is a known problem. He said the squeeking has nothing to do with his breaks but offered to fix the issue for an additional $500 dollars. Why did he not warn her from the beginning advising her this is a common occurrence with Nissans?? My ex wife said he did not maintain eye contact while he was explaining this and seemed nervous (red flag = possibly lying) The old owner was cool and honest. This new owner is shady. Not sure how he's stayed in business for almost 10 years. Beware, you have been warned.

Dec 11, 2024 · Sam Novela

The owner and the shorter man at counter with glasses are amazing and great customer service but majority of the mechanics here are very homophobic and when I first started coming they would constantly speak about the way I looked as if I didn’t understand Spanish. I never said anything because they were working on my vehicle and I didn’t want any random new issues arising for defending myself. Besides that they do pretty good work. I would only try speaking with boss man or the shorter guy with glasses if you are black and part of the lgbt. The other taller guy with glasses has a horrible attitude every time I come in. Like he is upset to see me. If it wasn’t for reoccurring work being done I would have stopped coming a long time ago. Car service is 4 star but service is 2 star. Btw I was brought to this auto shop by AAA.

Oct 04, 2024 · Des

UPDATE: recently Gilbert from the shop contacted me and answered many questions i had about invoices. disregard the previous review, might have been someone else in the shop: ( called 3 times about a question and they are either too busy to talk , no manager available or are closing. sounds sketchy to me. i only put one star because i had to in order to post.)

Sep 03, 2024 · Angelica Narvaez

Gill has helped my whole family with our cars always steering us in the right direction, he is very friendly and professional. Offers alternatives and keeps it real.

Nov 18, 2024 · Viri Conde