Your Family Auto Service Center

I can't recommend this dealership enough! From start to finish, they went above and beyond to make sure I had a great experience. I LOVE ROLLIE !

Feb 05, 2025 · Dorentina Haxhiaj

Came in with a perfectly running car to have a battery cut off switch installed. A job so easy the tools necessary are included with the component. However I figured why take a chance of messing it up at all when I can have my trusted mechanic do it and avoid any chance of having electrical issues. I’ve used them in the past and the owner Rolando was cool, fair, and trustworthy something I value greatly. The owner was away and I dealt with a young manager. The job took about 1/2 hr and cost me $118. As I drove off the car seemed to run rougher than usual but I wrote it off to paranoia. Later that night it kept shutting off as I tried to exit my garage and then stopped and wouldn’t turn over leaving me in my narrow driveway down which a tow truck could not fit. Upon inspection we found the mess as illuminated in the photos. Something melted where they had connected it. The tow truck driver recommended I remove the component which I did and it started and I figured I’d bring it back after work the next day. The next day the car ran rough, power steering going in and out, etc. It shut off and wouldn’t turn over again. At this point I had already called the manager telling him about the melted goop and such. He told me it was due to a faulty component and wouldn’t take responsibility but bring it by when convenient and they would take a look. I’m now calling him to see if I can have it towed there and leave the keys. He was pretty dismissive. I did have it towed there even though I knew it would be closed and the next day returned to pass the keys. As I did so the mechanic (a really cool guy) was ready to take a look and the manager told him to go on a lunch break. I left in my rental car when I was told thru were busy and would get to it later. I ended up calling them an 1 1/2 hr before closing and they still didn’t bother look at it. They called me back shortly before closing. The mechanic did research online and found that what he connected the component to was a 180 amp battery fuse. That’s what had melted and he even found I can buy it from Amazon online. I had the fuse delivered the next day and installed by the very same mechanic. Mistakes happen.Completely understandable. But own up to them. The mechanic seemed willing but the manager was not. He may feel he’s protecting his employees or saving the owner but he’s not. He has the mentality of the type of mechanics you can find in the street rather than a place named “Your Family Auto”. Perhaps because I’m not one to argue too much before researching things myself, he felt he could take advantage. Perhaps he thought if he were dismissive or placed me at the back of the line I’d just give up. Perhaps I annoyed him and that’s why he did so. It’s unclear, but what is clear is where the responsibility lay. Perhaps the owner who properly built a good reputation will intervene to preserve that reputation.

Oct 03, 2024 · Eddie Q.

Came in for axles on my car ,drove 2 miles after leaving shop and the front axle snapped off car was towed back to same mechanic under his own expense installed another axle which took a whole day my car makes bad noises now and leaks from axle bushings only have 70k miles ,some employees look like they were picked up off the sidewalk Kept taking my car back to the shop several times for noise owner said he doesn’t hear it which I’m sure he did than said he thinks it’s my tires how would he know if he didn’t hear the noise doesn’t want to own up to the damages he’s done. After taking my car to a new mechanic they took me under the car and showed me what they have done wrong 😑 so if you like spending more money because of problems being added to your car instead of resolved come here they don’t have a problem taking your money

Feb 08, 2025 · yousef sharhan

Do not bring your car here. The worst shop ever I went for and to get my inspection renewed and left with my coolant leaking. Do not leave your car unattended with the mechanic. They will do something to your vehicle while you’re in the office so you can return back for service. Scammers

Jan 31, 2025 · Jay M (Twiiin Loc 23)

I’ve been coming to this auto service center for approximately 6 years. Rolly is very nice and takes his time listening to the issues I have with my car. Once I needed a battery and he let me use one of his battery for a week until I was able to buy one - free of charge! He is always ready to help his customers.

Aug 04, 2024 · Marina Rivera