Big Wave Express Car Wash (Whittier )

Half washed… very bummed. Been going here for years. Today, the machine didn’t work right away when I went through. The rotating equipment didn’t start moving until I was 1/3 of the way through. No soap…The water sprayers didn’t come on until half and the tire sprayers never came on. When I pulled out, I told the owner what happened, fully expecting him to have me go through again. He said the $10 wash doesn’t use much soap and dismissed it. My tires weren’t even wet and the back of my car showed the lines through the dust of the wipers with no water. He lost my business. After going there for years, I would have thought I would have received better customer service. (It seemed to work on the next car- I paid attention- just a glitch I guess, but the poor customer service was unmistakable.)

Feb 27, 2025 · Theresa Gruber

I am writing to express my dissatisfaction with the subscription service provided by your company. Despite my attempts to cancel the subscription, I was recently charged an additional $30 fee. This charge has caused significant inconvenience as I am currently on disability due to a work-related injury and rely on my vehicle to attend medical appointments. Furthermore, I have observed that the car wash service at your Whittier site does not provide tire polishing or hot wax, despite these services being included in the subscription package. However, when I have paid the individual $15 fee, these services have been performed satisfactorily. I am deeply disappointed with the quality of service provided by your company and will be contacting my bank to dispute the recent $30 charge. I kindly request that you address these issues promptly to ensure customer satisfaction and prevent further inconvenience. Thank you for your attention to this matter. Sincerely, George M

Oct 24, 2024 · G “REBMEDINO” M

THIS IS NOT THE CURRENT BUSINESS. CURRENT OWNER IS HIDING HIS TERRIBLE BUSINESS BEHIND THESE REVIEWS. Take a second to look at the other place on Google maps at the same location. I’m posting g the same review I left there here: DO NOT GO HERE If I could leave negative stars I would. Their machine broke my car and they’re refusing to pay for the repair. Their machine ripped the antenna cover off of the top of my car. Not only that- I was referred to the owner who quite literally ignored me. They handed me the phone and he ignored me. When I called the owner’s number I was given I was sent to voicemail and ignored and have not received a call back from my vm. I’m in utter shock at the atrocious customer service. I was told that their machines rip parts off of cars all the time. To add insult to injury- my car is still dirty. This $10 car wash is going to cost me more than $500+. Be aware and DO NOT GO HERE.

Oct 28, 2023 · Gabriela Gasca

I have been looking for a great car wash for so long! Especially one with a great membership! And I have finally found it here at big wave Xpress car wash! All the employees are so awesome! And Dennis the manager is always so helpful and goes above and beyond for the customers every single day and every single time I see him! There is not one day where Dennis is not going above and beyond! I highly recommend getting the membership because not only is it a great price it is so worth it! Other memberships elsewhere are way more expensive, this is the one that I have found that is the best price!! I will continue to tell my friends and family about this place it’s a keeper!!

Feb 01, 2023 · Emma Teyechea

Where to start. I always saw this place on my way to work. I finally decided to drive on in. The workers were very friendly and professional. After coming here a few times the manager Dennis convinced me to sign up for the manager special. He even gave me a preview of the difference in washes. As soon as he did that I was sold. He's always so happy and knows how to take care of his customers. Definitely gained a loyal customer

Feb 04, 2023 · Erica Ramirez