CrossRoads Hand Car Wash

For those looking for a "Car Wash Near Me" in Ontario, CrossRoads Hand Car Wash is located at 1050 Ontario Mills Dr, Ontario, CA 91764, USA. You can contact them at (909) 948-3440 or +1 909-948-3440.

CrossRoads Hand Car Wash has received mixed customer reviews, highlighting concerns about service speed, organization, and COVID-19 precautions, while also noting positive aspects of the basic wash quality.

One customer praised the basic wash quality and amenities, stating, "I wanted interior clean and was confused about the $299 car wash. That is deep cleaning by shampooing interior. The best one is $34.99. 1st they vacuum, car wash, hand dry, interior wipe clean and add freshener. Car look like new. It's about 20mins wait. Place got a arcade. Restaurant next to it. Can see airplane landing." This review highlights the satisfaction with the basic wash package and the available amenities, such as an arcade and nearby restaurant.

However, another customer reported significant concerns about service speed, organization, and COVID-19 precautions, stating, "I am having trouble finding a reputable hand car wash 🧽 for my vehicle in the Rancho Cucamonga/ Ontario areas. You have to figure out which lines to pull in with no direction from any of the staff, sometimes seeing a car that arrived after you being serviced first. The lines were disorganized also with outgoing cars being stuck off the left side and waiting for the incoming cars to clear their path for leaving. After a confusing arrival experience, I was finally approached (after waiting in the hot car for 25 minutes) by a male worker who was responsible for taking orders. He did not have a 😷 on. He was approaching different cars without a mask and I left my window up and typed on my phone 📱 to communicate without rolling my window down. He had a pad that showed different options that were easily visible through the window. He was talking fast and easily can spread COVID-19. However he needed to give me a taped receipt to tape on inside of the car and a receipt to take to the pay window inside. It was then I still had to roll down my window. This place was not taking protective measures to ensure customers’ safety against the spread of COVID-19. He was very verbal and no gestures. I assumed that they would pull my car in the wash so I left my keys in the car and I finally went inside and paid the lady who had a hard time understanding what 5 ones meant for the cash back. I said $20 cash back with 5 ones on top of the water bottle I was getting and she charged me for the cash back on my debit card a service fee for the entire thing. Instead of just service fee for the water bottle I also had to pay service fee for the cash itself which is shady. She gave me a $5 bill and I said, no 5 ones. I needed the $1 bills for tip. It was getting crowded inside the store so I looked for a place to wait comfortably without so many people around me and stood outside by the lube place which was next door and had plenty of shade and chairs. My car was still waiting in line to be washed because they only employed TWO people to be washers, so there was a lot of wasted time. They could have had 4 - 6 people washing 2-3 cars at a time instead of 2 workers for each car a time. They had to move cars waiting to be washed to be parked off the side to accommodate more incoming cars. I finally saw my car go in to be washed after one hour of waiting. They vacuumed the inside but not my trunk and the inside of my cup holder was still dirty (see photo). I paid $21.83 for a basic regular wash with the all amour tire service that he asked if I wanted in which I agreed. It was finally done after one hour and 30 minutes. They had only one person drying a car at a time. I didn't know my car was ready and it was sitting alone for awhile way in the back which was not pulled to the front of the waiting area. I had to keep looking and wondering when my car would be done. This car wash service does not employ enough people to meet the demand of hand car washes. And for mediocre service and loose protections against COVID-19 I would not come back." This review highlights concerns about disorganized service, long wait times, lack of COVID-19 precautions, and incomplete interior cleaning.

These reviews indicate that CrossRoads Hand Car Wash provides a basic hand wash service, but there are significant concerns about service speed, organization, and adherence to safety precautions. The customer experience appears to be inconsistent.

Therefore, CrossRoads Hand Car Wash is recommended with caution. Potential customers should be aware of the reported inconsistencies in service speed, organization, and COVID-19 precautions. If seeking a basic hand wash, customers may find the service satisfactory. However, it is advised to be prepared for potential delays and to clarify expectations regarding interior cleaning and safety measures.