Los Altos Carwash

For those looking for a "Car Wash Near Me" in Long Beach, Los Altos Carwash is located at 5470 E Stearns St, Long Beach, CA 90815, USA. You can contact them at (562) 597-3111 or +1 562-597-3111.

Los Altos Carwash has received overwhelmingly negative customer reviews, primarily concerning damage to vehicles, poor cleaning quality, and hostile customer service. Customers report issues with scratches, incomplete cleaning, and a lack of accountability from the owner.

One customer reported significant damage to their vehicle and a hostile interaction with the owner, stating, "So I went in for a gold car wash, at $28.99 (all be it a bit more expensive vs other car washes in the area) I will say that this car wash myself. I’ve gone with multiple cars and have been going to for multiple years, over six years, I have been going here. Unfortunately, yesterday would be the last time I ever go to this car wash because my car was damaged from the poor microfiber quality picking up a rock and scratching the inside of my driver, side window, which it ultimately scratch the tint. While the scratch itself is not big. It’s about an inch long, but it’s directly in my vision looking out my driver side window. When I ultimately brought this up to the owner right away, I was told that there’s no way for you to prove that that wasn’t there before and I explained to the owner that there’s no way for you to prove that this was not there because if it was not, why would I bring it up to him? I understand businesses make it claims for small things like this, however I take very good care of my vehicle, I paid to have my windows tinted and I wanted them done properly. If there was a scratch when it was done originally I would’ve had it repair immediately, I would not have sat there for over a year, having them done just to get a claim put in for a replacement window tint. when I explained this to the owner I explain that I can file the claim with his insurance and they will sort it out. They are required to have insurance in the state of California and the owner got very hostile towards me telling me “you’re not going to file my insurance claim.” … “Use your own car insurance.” I told him no as my vehicle was in your care you are responsible for this and that is your insurance that would need to pay for the damages. He continued to elaborate that it was not his fault and no, he would not provide insurance information for the claim to be filed for the insurance to determine liability. As a general, sidenote, I do have a camera that does record inside my vehicle. So it does show no scratch prior to the car wash. He explained to me that the only thing he would be able to do was provide a refund, and that was it. when I went inside to get that refund, I again was told you’re not going to file an insurance claim with me. I explained again you told me you would provide a refund do that now I am no longer having a conversation with you at this point. As he was being extremely hostile towards me, I did not want to continue the conversation with him. As I have been going to this location for multiple years, it is extremely upsetting that bringing a damage claim up to the owner and letting him know that this was a problem immediately being told that it’s not my fault and that it’s not our issue talk to your own insurance. It is unfortunate to say that I will never come here again." This review highlights issues with damage, lack of accountability, and hostile behavior from the owner.

Another customer reported poor cleaning quality and missing services, stating, "The worst car cleaning. Even The touch less automatic car wash takes long time to clean they did clean. They left everything as it is inside without cleaning and charge me for inside cleaning and on outside body too there are lots of dirt spots. Never go again there. It is better to pay $14 at touch less automatic car wash which is way better than this one. I only have one picture so i upload only one. But outside body cleaning was worst too. In my package they mentioned about fresheners, it wasn’t there at all. So it is trash place to go. Hope it helps to choose another one." This review highlights issues with incomplete cleaning and missing services, despite paying for them.

These reviews indicate that Los Altos Carwash has significant issues with service quality, customer service, and business practices. Customers are experiencing damage to vehicles, incomplete cleaning, and disrespectful treatment from the owner.

Therefore, Los Altos Carwash is strongly not recommended due to the reported damage to vehicles, poor cleaning, and hostile customer service. Potential customers are advised to seek alternative car wash options in the Long Beach area. The consistently negative reviews indicate a significant lack of customer satisfaction and poor business practices.