Magic Brush Car Wash

Looking for a "Car Wash Near Me" in Irvine, CA? Magic Brush Car Wash is located at 4550 Barranca Pkwy, Irvine, CA 92604, USA. You can contact them at (951) 517-2889 or +1 951-517-2889.

Based on customer reviews, Magic Brush Car Wash has received highly contrasting feedback, with serious concerns about vehicle damage and customer service alongside positive remarks about speed and helpful staff.

Key points from customer reviews:

• Damaged Rims: Multiple customers reported damaged rims after using the car wash.
• Defensive Management: The on-site manager is described as "immediately defensive" and prone to blaming the customer.
• Ineffective Incident Reporting: Customers report difficulty reaching the incident manager, with no response to calls or messages.
• Poor Wash Quality: The wash is described as "atrocious" with "streaks and dirt still left on the car."
• Expensive and Poor Service: Customers consider the wash "expensive" and the customer service "awful."
• Potential Additional Costs: Customers warn that the wash may ultimately cost $200 or more to repair damaged rims.
• Good Deal and Fast Service: Other customers find the car wash a "good deal" and appreciate the "fast" moving line.
• Helpful Attendant: A specific attendant is praised for being "kind and helpful" and assisting customers onto the track.
• Vacuum Availability: The car wash offers vacuums at the end of the wash.

The reviews present a significant conflict between customers experiencing vehicle damage and poor service and those having a positive experience with speed and staff helpfulness. The reported damage to rims and the difficulty in resolving these issues are serious concerns. Potential customers should be aware of the risk of damage and the potential for poor customer service when dealing with claims.

If you are considering Magic Brush Car Wash, be aware of the potential for vehicle damage and the possibility of encountering difficulties with customer service. If you have valuable rims, you may want to consider other "Car Wash Near Me" options. If you prioritize speed and a helpful attendant and are willing to risk potential damage, this car wash might be an option. However, carefully inspect your vehicle before and after the wash and be prepared for potential challenges if you need to file a claim. The car wash could improve customer trust by addressing vehicle damage claims promptly and professionally.