Mister Car Wash

Mister Car Wash’s equipment damaged my roof box and vehicle, and Mister Car Wash wanted to take no liability, even though Mister car wash employees have advised me that entering the wash with a roof box is fine! I’ve been through the car wash with a roof box as others have, and specifically ask Mister Car Wash employees prior to entering “is the roof box ok?” They say yes and wave me forward. It’s been through before with no issue, but last time one of the brushes lodged between my roof box and vehicle, and ripped my box up damaging the roof box and and roof rails. The box was destroyed at the connection point and roof rails bent. Corporate Mister Car Wash wanted nothing to do with a reimbursement and offered a measly three months’ worth of car washes (continuing business with them). The General Manager took no responsibility for his employees advising me the roof box would be ok and claimed that it was 100% my fault for not reading the fine print in the terms for membership and signage that is apparently posted outside prior to entering. Well, if the signage is outside, why would your employees advise that the roof box is in fact okay? I will not be returning to this location, which doesn’t even offer free vacuums.

Jan 15, 2025 · Bill Fox

My husband just used this car wash and he is very particular on cleanliness and raved about how well his truck looks. Very professional, people were kind, the facility is clean. Inside and out looks excellent! Great job! We will be back!

Mar 01, 2025 · Maria Gregory

Interior clean is awful other than that it’s not incredibly bad. My mom told me the interior clean was incredibly lackluster and I thought how bad can it be? Well even worse than I expected they don’t even clean the floor mats. Live and learn consider doing exterior only if you go here. Indoor seating area is nice so it could be worse:

Aug 17, 2024 · Frank V

I got the Titanium carwash inside and out ($46) was super disappointed. If they vacuumed they did a terrible job! (see pictures). Nothing was wiped down. If you love your car or truck do not take it to these guys!

Jul 01, 2024 · Shad Gibson

I got a huge crack in my windshield beginning of February after going to this location. I immediately went into the detailing bay to speak to a manager, take photos, and come to a resolution. I spoke to someone who told me that I would be contacted by a manager within 24-48 hours. I did not hear back for DAYS - and only was told to come back for more photos to be taken. It is posted NO WHERE that you should not go into the car wash "if you have a possibility of a rock chip" as I was told because "the heat and pressure of the water when it is cold" is what they assume caused the nearly 1 foot long crack. So, no one should go through at all during the winter if that is a possibility! I was told again I would be contacted by the manager Eduardo, who told me that he would be reaching out to his regional manager. When I asked since I have been a loyal customer for years to assist in the deductible I was told no. This is where I immediately stated I wanted to terminate my membership - to only be CHARGED again a week later. I have since emailed multiple times, gone into the location, was reassured I would be refunded as it would be looked into, and have it in WRITING, to now be ignored. Totally unprofessional!!!

Mar 02, 2024 · Lindsey Nielsen