Pasadena Auto Wash

I've been bringing my car to Pasadena Auto Wash for about ten years, which should tell you that I was happy with their service in the past. For the most part, I was satisfied with the quality of their work. However, in my most recent visits, I've noticed a decline in attention to detail. Each time, I’ve had to go over the car myself to wipe up spots they missed. When I get home, I notice areas that weren’t vacuumed or interior surfaces that weren’t properly wiped down. I understand that no one will clean your car as thoroughly as you would yourself, but for $51 for the "Platinum" wash—plus a $10 tip—I expect a near-perfect job. Unfortunately, Pasadena Auto Wash falls short. That being said, the facility itself is always clean and well-maintained, making for a pleasant experience while you wait. The staff is friendly and welcoming, which I truly appreciate. However, great customer service should extend to the quality of the car wash itself, and lately, the results just haven't been up to par. It’s no longer a good value if I have to finish the job myself, especially when I find bird droppings still on the exterior or interior areas left uncleaned. What’s more frustrating is that this happened on a slow day—Thursday at 11 a.m.—so it’s not as if they were overwhelmed with customers. Sadly, it seems they prioritize speed over quality and customer satisfaction. While I’ve enjoyed coming here for years, I’ll be looking for a car wash that takes more pride in its work. If you're considering Pasadena Auto Wash, I’d recommend looking elsewhere.

Feb 28, 2025 · Gary Domasin

They damaged my car! I took my car to be washed this morning and had the worst experience from the general manager called Victor of this facility. They punched a hole in my gear console I noticed the hole when I got home and put my car on park. When I went back to report the damage 3 different people came to see my car and the last person was the general manager called Victor. He basically said it's my fault and they're not responsible for fixing it and he said they can't even clean that area and the only way it could have happened is if the gear got stuck. He even said if I had noticed the damage after it was washed while still at the facility, they’re still not responsible. I asked him for his name and he said Victor I asked him for his last name he said Victor. He said he's called Victor Victor. He was clearly being a jerk. When I left I called the car wash and asked the lady who picked up the phone who the manager was she said Victor and when I asked for his last name she put me on hold and a man came on the phone which I assumed it was him. I just hung up the phone because I've had enough of his belligerent gaslighting behavior. I got the platinum wash and even tipped the guy that washed my car 10.00. Now it's going to cost me 580.00 to have this replaced. That car wash of 50.00 has now cost me an additional 580.00! I've been coming here for almost 15 years I cannot believe this was my experience. Stay stay away from here!

Dec 12, 2024 · Susan K

First time coming. Never again. If someone thinks this is a 55 dollar job, it's a joke. Before I pulled out I asked them to wipe mud off the seat, and I had to pull trash out of the sides of seat and showed a lead attendant who muttered sorry . I'm not particular, but a 6 year old could do a better job. I was there for 45-50 minutes waiting and then had to turn back around. Manager wouldn't give a refund, gave a free voucher and also said if they knew if it was my boss's car they would've done a better job. Like what. Nothing I'd love to do than waste more time coming back. AVOID

May 06, 2024 · Allyse Kwong

I had a great experience at Pasadena Car Wash! It was easy to drive up, and the staff made the process smooth and efficient. The attendant at the entrance was very helpful and didn’t rush through the ticketing process, which I appreciated. The cashier was friendly, and the waiting area was clean and comfortable. Best of all, my car came out spotless and looking great. I highly recommend Pasadena Car Wash for anyone looking for quality service and a stress-free experience!

Oct 05, 2024 · Genesis Carvajal

Update - Still the best place to get your car washed. Everyone is so nice and pleasant. And they are totally efficient and the place is so clean. You can relax while your car gets washed. Now that’s a treat! I’ve been going here for about 14 years! The best car wash in this area. While your car gets washed, you can peruse through and buy birthday cards and things for your car. Great indoor waiting area. They also have free coffee, cookies and pretzels to snack on. You can relax while your car gets washed.

Jun 24, 2023 · Devara Mathias