Riverbend Hand Car Wash

For those looking for a "Car Wash Near Me" in Yorba Linda, Riverbend Hand Car Wash is located at 22290 La Palma Ave, Yorba Linda, CA 92887, USA. You can contact them at (714) 692-8114 or +1 714-692-8114.

Riverbend Hand Car Wash offers hand car wash services. Customer reviews report negative experiences related to understaffing, long wait times, and poor customer service.

One customer reported significant issues with understaffing and long wait times, stating, "This used to be the best place in town and it was always full of high end cars. Since Covid the owners have gone cheap and they are always ridiculously understaffed. One guy writes the tickets, vacuums and moves the cars. Then helps out with other stuff. Expectations your car to sit 15-30 minutes even if there are only 1 or 2 cars waiting. I pulled in today and there were three cars. Two of them left without getting service and my car still sat for 15 minutes. They do a reasonable job once they get to your car, and it is the only hand wash in town, but expect to spend an hour even if there’s nobody waiting." This review highlights concerns about inefficient staffing and excessive wait times.

Another customer reported a negative experience with customer service, stating, "Alfonso is the worst customer service guy at this car wash. He set the wrong expectation with me that he will clean the tree sap off my car. He tried to charge me extra for it and never cleaned any of the tree sap. Then when I told him about it, he said not to come back here again because he can’t have customers like me at this car wash. I can’t believe he had the audacity to deny me service when I never once disrespected him and only kindly told him that the tree was not removed. Something he attempted to charge me extra for. Beyond rude. They also left a ton of spots on my car that I was able to clean myself with a towel after they were done. Alfonso needs to be fired asap. Horrible example of customer service. Learn to be kind and don’t turn people away just because you can’t do your job." This review highlights concerns about poor customer service, unfulfilled promises, and poor cleaning quality.

These reviews indicate that Riverbend Hand Car Wash has overwhelmingly negative reviews regarding staffing, service time, and customer service. Potential customers should be aware of the possibility of encountering these issues.

Therefore, Riverbend Hand Car Wash is strongly discouraged. Potential customers can expect long wait times, understaffing, and potentially poor customer service. It is recommended to avoid this location entirely. The staffing, service time, and customer service are major concerns. It is strongly advised to consider alternative car wash options in the area.