Rocket Express Car Wash

Don’t waste your money here. This car wash could care less about the value of their customers and it’s super upsetting. My car was damaged and lost its Mercedes Emblem due to their Machines not exiting vehicles when they should be. My car got stuck at the end behind a big truck causing both cars to keep skipping and jumping causing my front bumper to hit the back of the truck. When I noticed my emblem was cracked I let employees know and they “checked” the cameras only to tell me their cameras were blacked out and they needed to call service and get them working again and I could return another day. Toke the manager a whole 30 minutes to even come say hi and then offered no help until I let them know I called the police to file a claim then they offered to submit a damage claim to corporate for corporate to only say it’s my fault and I need to pay for it not them. And to stop responding to my messages. So disappointed when I have been a loyal customer and have memberships not only to one car but 2, they lost my money plus all those around me. Something that cost $120 to replace yet they lost a customer who’s invested over hundreds of dollars for pennies, don’t go here their car wash scratches your car and if something happens they act like it’s not their fault. So disappointed in this company, I wish I had never trusted them with caring for my business and loyalty.

Aug 06, 2024 · Melanie Perez

I love love love coming here to get my car washed . The staff is always exceptionally friendly, consistently smiling, and welcoming. Each visit leaves my car looking impeccably clean and shiny. The attention to detail and quality of service provided ensure a consistently excellent experience. I highly recommend Rocket Car Wash to anyone !!

Jan 02, 2025 · Jarosly Cruz

Used to like this car wash, but not anymore. I usually get the launch pad booklet which has increased from $60 to $90 for 10 washes over the years. Our cars are often still dirty after the wash. They used to let me drive through a 2nd time when the car wasn’t clean, but since today not anymore. Matt cleaners are also not working and vacuum cleaners are poorly maintained. The only plus is that they still provide clean microfiber towels. Won’t come back here anymore after we have used up our booklet.

Feb 10, 2025 · Silke Voiss

I was looking for self service car wash and realized too late once i was already in line this wasnt one of those so i just got the car wash anyways. The woman at the point where the cars go onto the tracks was plain mean. I hadnt been there before and i asked her out my window if i when i should switch to neutral- instead of answering me to visibly makes an annoyed expression and rolls her eyes and points at the flashing lights. Granted the lights made sense for indicators but at the time i hadnt realized and instead of an easy solution like "oh the light will indicate when you need to switch to neutral" she had to accomplish that in the most demeaning way possible. On top of that the wash outright didnt clean swaths of my vehicle. Im not talking about tires or wheel wells because obvi its a bit much. Im talking spots on the front and back over a foot in diameter. I feel like in salt lake valley the car wash industry is saturated. There are lots of them, even just in murray and midvale. If you want to go to a car wash that will make your vehicle look nice, for the same price, with employees that wont be rude and wont put you down- go to the tagg-n-go down the street. Next time i will be

Jul 28, 2024 · Cara Pickford

I am better off not being a unlimited wash club member. The special for new customers are much better than existing customers I have never had a bad experience with you folks But I am like anyone else.I go for the bath still.

Mar 07, 2025 · Mike Tavey