Tommy's Express® Car Wash

We were asking a simple question because we switched over from another carwash to this one and wondered if the same policy applied. We had a loaner vehicle and we were TRYING to ask since we were in a loaner vehicle can we can still use our membership on our loaner and instead of just answering the question directly, your staff was very rude to the point we could barely even get our question out because they kept interrupting us. Your employee told us "Do we just want to go to that carwash" instead of just answering with a yes or a no why be snappy. Seriously what kind of customer service is that, we were gonna buy it if they said no(which we did because we needed it) money was not an issue . We did nothing wrong but try to ask a question. One of the other employees had to tell the other to stop talking but he was being rude as well. It was just incredibly disrespectful and I definitely matched their disrespectful energy. So yeah membership cancelled. Be disrespectful to someone else. We literally had a simple question. How embarrassing for this company hire better people. Terrible experience.

Feb 21, 2025 · Lauren Scott

A fantastic option to keep your car clean on a daily basis. With a monthly service you're able to run your car through this car wash as many times as necessary. A good economical way to protect your investment and keep your car clean.

Nov 15, 2024 · Live Scan Notary

It is an automated car wash. I chose it because I am a mobile notary and I also provide pet care for many of my past clients. I am in a hurry and busy, so this is very convenient for me to just drive in and drive through. They have a wonderful monthly membership. I still use my old car wash for inside cleaning and detailing. I’ve had my car since 2003. I am the original owner and it is in excellent condition. I have gone through a car wash, at least once a week, for that entire time and I’ve never had any part ripped off or damaged. I was at the car wash, in November and I heard this ripping of metal and didn’t know what it was, as I was going through the wash. It was a very loud sound, so I looked in my rearview mirror and I saw, what I thought was their equipment being dragged across the rear window of my SUV. This was definitely not a part that dropped off. I saw it and heard it being ripped back and forth, across my rear window. But I didn’t know it was something on my car. I really thought their equipment had broken. As I drove out, the manager must have heard the sound of metal and waved me over. He showed me this part which is the brake light, on the back top of the SUV that had been ripped off my car. We both took photos and he wrote up a damage report and told me to take it to a specific company for an estimate . I did follow his instructions. The manager told me that the owner probably would not pay for the repairs. I thought to myself, he really doesn’t have a choice???. I didn’t hear from the body shop or the car wash for sometime but the body shop owner told me that it was taking a long time to get parts and not to be concerned . Finally, I wrote letters to the car wash and the body shop. I was told they were not going to make the repairs and I am a regular customer, every week. To me that’s bad business. I am a business owner and I appreciate great reviews. I do not post negative reviews very often, unless I feel the public needs to know. I write reviews for Google. . I am very disappointed in the way they handled my damaged SUV.

Mar 06, 2022 · Annie Taranto

I recently had an incredible experience at Tommy’s and I just have to share it! From start to finish, the customer service was top-notch, and they truly went above and beyond to ensure my satisfaction. After an unexpected incident during my visit, I was initially concerned. However, the staff at Tommy’s handled the situation with utmost professionalism. They immediately took responsibility and made sure I was taken care of. What really impressed me was how swiftly they escalated the issue to their corporate team. Within no time, I received a follow-up from a corporate representative who was just as dedicated to resolving the situation. They were incredibly understanding and worked with me to find a solution that exceeded my expectations. Not only was the issue resolved to my complete satisfaction, but the whole experience also reaffirmed my trust in Tommy’s The care and attention they gave to their customers made all the difference. I’ll definitely be returning to Tommy’s for all my future car wash needs, and I highly recommend them to anyone looking for a place that truly values its customers

Aug 20, 2024 · Veronica T

First of all, I don’t really like to write reviews. It must be a very experience for me to write up one. And here it is. I wish I can give 0 star. Be careful to wash your car here, I put my car on Neutral as instructed and in about the middle of the wash, my car rolled back and hit the car behind me. The guy came out and talked like it’s my fault but never admitted it was some type of malfunction in their system. I washed my car at so many different places without any issue. I will never come back and don’t suggest anyone to wash your car here. I washed my car here since they offered the first 30 day complimentary and wanted to give it a try. It turned out that the entire car wash system/structure suck compared to other places. Don’t expect your car to be clean from this place and you might get your car damaged (like my incident earlier).

Aug 22, 2024 · Louie Nguyen