Unique Auto Spa Oil & Lube

Looking for a "Car Wash Near Me" in Downey? Unique Auto Spa Oil & Lube, located at 7624 Firestone Blvd, Downey, CA 90241, provides a range of automotive services, including car washes, oil changes, and smog checks. However, customer reviews reveal a stark contrast between the positive aspects of the basic wash and significant concerns about vehicle damage and customer service.

Customers have reported the following positive aspects:

• Affordable Basic Wash: The basic wash is priced at $6, which is considered affordable.
• Spacious Facility: The car wash has plenty of space for maneuvering.
• Clean Environment: The facility is described as clean.
• Extra Pre-Wash Service: A staff member provides an extra pre-wash service at the entrance, which is appreciated.
• Functional Vacuums and Dust Blowers: The vacuums and dust blowers are reported to work perfectly.

However, customers have also reported significant negative experiences:

• Vehicle Damage: Customers have reported damage to their vehicles, including ripped-off spoilers, during the car wash process.
• Poor Customer Service: The manager and employees are described as unhelpful and unwilling to assist with damage claims.
• Lack of Insurance Information: The owner has reportedly refused to provide insurance information for damage claims, ignoring emails and messages.
• Camera Issues: The camera recording the incident was claimed to be too soapy to see anything, raising suspicions about transparency.
• Blaming the Customer: The owner has attempted to blame the customer for pre-existing damage, despite evidence to the contrary.
• Refusal to Take Responsibility: Customers have reported that the business refuses to take responsibility for damages.

Key points from customer reviews:

• Affordable basic wash and clean facilities.
• Significant reports of vehicle damage during the car wash.
• Extremely poor customer service and lack of assistance with damage claims.
• Refusal to provide insurance information and attempts to blame the customer.
• Suspicious camera issues.

Based on customer reviews, Unique Auto Spa Oil & Lube presents a significant risk to customers regarding potential vehicle damage and poor customer service. While the basic wash is affordable and the facility is clean, the reported issues with damage claims and unhelpful staff are serious concerns. Potential customers are strongly advised to consider these risks before choosing this car wash.

For further information, you can contact them at (562) 923-2500 or +1 562-923-2500.