Xpress Car Wash

Looking for a "Car Wash Near Me" in Pomona, CA? Xpress Car Wash is located on Rio Rancho Rd, Pomona, CA 91766, USA.

Based on customer reviews, Xpress Car Wash has significant issues with malfunctioning equipment and a lack of customer service regarding refunds.

Key points from customer reviews:

• Malfunctioning Equipment: Customers report that the car wash "wasn't working" on multiple occasions.
• Lack of Warning: There was no warning or signage (e.g., a cone) to indicate that the machines were not working.
• No Refunds: Customers were denied refunds for the non-functioning service, with staff stating they "can't do refunds."
• Gas Station Involvement: The car wash is associated with a gas station, where customers went to seek refunds.
• Repeated Issues: Multiple customers experienced the car wash not working.
• Poor Customer Experience: Customers describe the experience as feeling "robbed" and advise others "don't go here."
• Difficult Refund Process: Getting a refund, if possible, is described as "complicated."

The reviews indicate that Xpress Car Wash has serious issues with equipment reliability and customer service. The lack of refunds for non-functioning services and the absence of warnings about broken equipment create a negative customer experience. Potential customers should be aware of these issues before using this car wash.

If you are considering using Xpress Car Wash, be aware of the high risk of encountering malfunctioning equipment and the unlikelihood of receiving a refund. It is strongly recommended to consider other "Car Wash Near Me" options that offer reliable service and customer-friendly refund policies. The car wash and associated gas station could significantly improve customer satisfaction by ensuring equipment is functioning properly, providing clear warnings when it is not, and implementing a fair refund policy.