Mobil

I went to the Mobil gas station at 219 East Ave. in Norwalk for the first time this evening to buy gas and cough syrup for my son. A very rude man named Arshad was at the counter. I bought the gas and was helped by another women. When I drove home I noticed the box of cough syrup was drenched with red substance so I did not open it, instead I drove all the way back to return it. I thought it might be tainted with something dangerous. Unfortunately Arshad was not being observed by the woman who was at the counter earlier, instead he had a man hanging out at the counter he was talking to and they began to heckle me telling me to just exchange the medicine. I told him that the last one on the shelf was multi symptom and what I needed was cough and chest for my son. Arshad raised his voice smacking a sign and saying "you can't have your money back" and that I should just get the other syrup or come back tomorrow to speak to the manager. I said I was just here 15 minutes ago and my son is sick now, he needs medicine. Arshad started shouting in his native language at me and his buddy joined in. I don't know what they were saying. He said "We can call the manager." I asked him to call his manager and then he said he was going to call the police instead. He refused to give the managers name even though I asked over and over. He just said he was calling the police. I said for what I haven't done anything? he said because you don't want to do the exchange! He was threatening toward me and said "you can't leave the store." I was not about to stay and be beaten by these two thugs. Clearly the cough medicine was tampered with and the box was still sealed. I needed medicine and since I had no more money I ended up taking the last box and left the tampered box with the angry Arshad. He screamed at me all the way out the store. Said he was mad at me because I had asked him to lower his voice and stop shouting, and used my forefinger to give him the shhhh over my lips. Ashad screamed "don't shhhh me." He was speaking another language mixed with English so I don't know what obscenities he was saying but it was very ugly and abusive to this first-time customer. I felt threatened that he was going to attack me. I ended up taking the exchange and leaving while he pretended to call the police, when I got in my car I observed him hanging up, talk and laughing with the buddy who was hanging out at the counter. Makes me sick. I've never experienced this in a Mobil gas station before. Clearly Ashad is abusive and should not be in the position of customer representative. He shouts, heckles the customer, argues that the product is not refundable even though it is unsafe to open and use and makes threats. I will never feel safe going back to this gas station and I will make sure that I review it everywhere to warn people to stay away so they are not attacked and abused like this. I am a mother who needed medicine for my son. I hope that whoever reads this does not go here without being careful Arshad is not working that day. When I worked for Mobil many years ago after serving in the military we were never allowed to engage in hostile tone or words with the customer. I filed a complaint but I doubt anything will happen. I'll repost if they respond. I thought you should know.

Jun 12, 2014 · C Colber

Friendly staff and convenient location, although the fuel prices are a bit higher than others.

Apr 18, 2023 · Frank Wylie

Really nice people work here alot of variety to choose I you're thirsty or munchy fast in &out Chester's chickenserves hot food fast 😊👍

Mar 18, 2020 · randy

Cheap gas and lottery in Dunkin' donuts what else do you need caffeine and go with money or less money depends on your luck

Nov 04, 2021 · David Osler (Dicenine)

Good food. Good quality people behind the counters.

Jan 04, 2020 · Cheri Cakes