Shell

Shell

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(39)

Nearby Gas Stations

Fairfield County . Connecticut

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  • Reviews

Shell Introduce

Shell gas station is located at 123 Main St, Monroe, CT 06468, serving local users within the 'Nearby Gas Stations' category. You can contact them at (203) 261-0620 or +1 203-261-0620.

Based on customer reviews, this Shell location offers convenient access and a well-stocked convenience store, but has serious concerns about untrained staff and poor management regarding prepaid gas transactions.

One customer reported a positive experience, stating, "Stopped here for gas with No problems. Paid inside because i never use the pumps with my card. It was a quick seemless transaction." They praised the "nice convenience store with all the usual foods, snacks, drinks and car essentials one might look for in a gas station convenience store." They also highlighted the "Easy on and off rte25" and the "wheelchair accessible parking and entrance."

However, another customer reported a highly negative experience with a prepaid gas transaction. They "had to replace the nozzle and reposition my car, because I didn't expect the hoses to be so short." When they went back inside to explain they "had pumped no gas, and I needed him to reset the pump to allow me to get gas," the "Worker had no idea how to do that, or apparently refund my money." The worker incorrectly claimed they wouldn't be charged, but the customer was charged $20 due to a debit transaction. They criticized the "Management doesn't even care enough to train people to do refunds, check a pump's status (e.g. was there any gas pumped?) or solve really any related problem it seems."

These reviews highlight the convenience of the location and store, but also raise serious concerns about untrained staff and poor management regarding prepaid gas transactions.

It is reasonable to assume that Shell provides standard gas station services, including:

  • Fuel (various grades of gasoline, with potentially short hoses)
  • Convenience store items
  • Easy access to rte 25
  • Wheelchair accessible parking and entrance
  • Potential for untrained staff and poor management regarding prepaid transactions

Potential customers should be aware of the serious concerns regarding untrained staff and poor management, especially when using prepaid gas transactions, before visiting this Shell location. While the location and convenience store are convenient, the potential for issues with prepaid transactions and untrained staff is significant.

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Location

Customer Reviews

Stopped here for gas with No problems. Paid inside because i never use the pumps with my card. It was a quick seemless transaction. Looks to have a nice convenience store with all the usual foods, snacks, drinks and car essentials one might look for in a gas station convenience store. Easy on and off rte25. Can get bank in via Judd street safely rather than trying to cut across. The place is well lit, plenty of pain, wheelchair accessible parking and entrance.

Aug 30, 2023 · Shannon Police

I was there last Sunday, and I had prepaid for gas at the front on a debit card. I had to replace the nozzle and reposition my car, because I didn't expect the hoses to be so short. After doing so, I went back in to the person behind the counter and explained I had pumped no gas, and I needed him to reset the pump to allow me to get gas. Worker had no idea how to do that, or apparently refund my money. The worker claimed that if I didn't pump the gas, I wouldn't be charged for it. I was, because it was a debit transaction at a terminal. Management doesn't even care enough to train people to do refunds, check a pump's status (e.g. was there any gas pumped?) or solve really any related problem it seems. This entire experience cost me $20. Thanks guys.

Jun 27, 2024 · Fun Guy

The older man working behind the register on Sunday 6/23 at 3:45pm refused to accept my US issued passport as a form of identification for purchasing cigarettes, saying it needs to be a drivers license. I’ve bought cigarettes here many times using my valid form of ID. I do not drive, I do not have a license. By this man’s logic, only drivers can buy cigarettes, or anything requiring proof of age. We ended up arguing when I told him I do not believe he can deny my type of identification just because it is not a driver’s license. Anyway, I went down the street and bought them from a nicer lady who obviously accepted my ID with no problem. I will never be back here. Also, I am 39 years old.

Jun 23, 2024 · Bruna Andreoni

Been going there for a number of years for milk gas and whatever but over the past year and a half the milk is always sour 70/30 chance you get sour milk.most of the time ready to expire in a few days. The other beverages are room temperature also. the counter people disagree will not take it back.the counter man told me one time I asked about it. just drink the milk faster. the refrigerators are warm in the summer .I will never buy from there again.

Apr 21, 2022 · Tony Caruso

Never seem to have good late night experiences here but it's the only 24 hr in my area. Get declined from purchase, use same card to get $ out of atm which costs an extra $3 extra. Then I'm told that there isn't enough change in his til. I ask him to check being pleasant the entire time. $20 for a 7.99 advil. He begrudgingly completes my purchase. I thank him and he just ignores me. Hes just a rude guy

Dec 08, 2021 · Jacqualin Schreyer