Shell

I must say after reading the reviews I'm surprised the owners continue to not do anything to fix it and just ignore the problems. 1/3 of the pumps have been broken for almost a year, maybe longer because when I do go here, which is not often because of the pumps! I am amazed that it continues. Pump 2 has been broken for an incredible amount of time The other pumps don't accept a debit card properly, and I ALWAYS have to go inside. The car wash is great except the digital machine ONLY let's you pick either the most expensive or least expensive. If you want one of the washes in the middle price range, you have to manually pick the most expensive and then change it on another screen, and the prices do not match up. If this gas station wants to make more money, fix thr pumps. I don't get it!!! THEY HAVE BEEN BROKEN FOR MONTHS!!. Your losing thousands of $$$. I can drive 1/2 mile in either direction and get gas without the aggravation of dealing with broken pumps or having to go inside. Even one of your employees parks their personal car in front of one of the broken pumps for almost a year now because they know that no one can use it. (Pump 11) . Also, you don't sell beer? Why? I think the owner could make so much more money with a little attention. What is the problem Mr owner? Do you not care? Do you not have time?.Do the community a favor and fix it

Dec 03, 2024 · Jon

Worst gas station in town! Half the pumps don’t work. The remaining pumps dispense gas very slowly and/or the payment software takes forever to process. If you want to feel yourself physically aging, this is the place for you. If not, do yourself a favor and avoid this place! Would rate zero stars if I could.

Nov 11, 2024 · A L-S

Don't go to car wash every tiem I go is diferent story I was today making a line they tell me only outside car wash is not first time the happen to me go peekskill car wash are the best #1

Jan 25, 2025 · Elia Leal

The worst Shell I have ever been too! Most pumps out of order. The few that aren't out of order...the pay at the pump machines don't work. You stand there for like 5 minutes waiting for the machine to finally show it failed. Tried three pumps. Eventually had to go inside to pay and the worker wasn't particularly helpful.

Nov 23, 2024 · Larry Bennett

Fix your pumps! @shell I already sent in a “contact us” and got a generic “we are not responsible” response See Below: Thank you for providing the requested information. Our review indicates that your experience occurred at one of our independently owned and operated locations. Similar to other major fuel brands, the Shell retail fuels business and our branded licensees in the U.S. primarily supply quality motor fuels to wholesalers who operate under the Shell brand and sell Shell-branded fuels. While the name on the sign reflects the brand of the motor fuel being sold on the premises, the convenience store and the day-to-day site operations are the legal responsibility of the wholesaler, site owner and/or operator. Please be advised that the final decision or resolution will come from the wholesaler, site owner and/or operator of the independently owned and operated site. We have formally recorded your feedback and will notify the local corporate office that handles the station. We regret that you had this experience and hope this will not prevent you from visiting Shell branded stations in the future. If you need further assistance, please do not hesitate to contact us. If you have any questions about Shell App, Shell Station experience, Fuel Rewards, and all other Shell information you could take a look at our Help and Support FAQ section for answers. If you can’t find the answer to your question, just click the red "Help" button at the lower right corner of the screen to launch Live Chat. Sincerely, Kevin Shell Customer Care Team

Aug 27, 2024 · Dion Calabro