Shell

+1 973-347-0735
find.shell.com
35 US-46, Budd Lake, NJ 07828, USA

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(91)

Nearby Gas Stations

Morris County . New Jersey

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Reviews

Shell Introduce

Looking for "Nearby Gas Stations" in Budd Lake? The Shell gas station is located at 35 US-46, Budd Lake, NJ 07828, USA. You can contact them at (973) 347-0735 or +1 973-347-0735.

This Shell gas station has received overwhelmingly negative reviews, with customers reporting extremely poor service, rude staff, and even instances of theft. Customers have expressed strong dissatisfaction with the staff's behavior and the overall management of the station.

Key observations from customer reviews include:

Reluctance of the gas station attendant to pump gas, requiring customers to go inside and request service
Extremely rude and unprofessional staff, including a young gentleman who was reportedly watching movies instead of assisting customers
Incidents of slamming gas tank doors and displaying aggressive behavior
Debit card transactions being processed as credit, despite providing a PIN
Reports of cash theft, with a staff member asking for a portion of the customer's cash payment
Concerns about a language barrier and lack of English proficiency among staff
Lack of customer service training and understanding of job requirements
Strong dissatisfaction with the overall condition and service of the station

Customers have consistently reported negative experiences with the staff, describing them as rude, unprofessional, and even dishonest. The staff's reluctance to pump gas and their engagement in personal activities during work hours have caused frustration. The reports of debit card issues and cash theft raise serious concerns about the integrity of the staff. The lack of English proficiency and customer service training further contribute to the negative perception of the station. Customers have strongly recommended avoiding this location and have urged the owner to address the issues.

The reviews suggest that this Shell gas station has significant issues with staff behavior and management. Customers are strongly advised to avoid this location due to the high risk of poor service and potential theft. If you value professional service and honesty, it is best to seek alternative gas stations in the area.

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Customer Reviews

Gas station attendant does not want to pump gas. You have to go inside and get him if you want gas

Jan 23, 2025 · Simply Irresistible

THIS LOCATION IS ABSOLUTELY DISGUSTING. Couple of horrible experiences in the past couple of weeks I had… The new younger gentleman that they have “hired” is insanely rude. I was waiting for him to come and after good couple of min I had to say “hey, can you pls help me” he gave me the dirtiest look because I interrupted his movie time I guess… even that I kept my cool but when I he was done he slams my gas tank closer which is very rude. Like??? sorry I needed gas and you had to help me. That aside, I told him I will give you my phone number and pin code. Although he inputted my info, he still pumped it up as Credit. This is my fault for not asking for a receipt at the end but if im giving you my pin for debit this should be a DEBIT transaction. Lastly, this is regarding the older gentleman with the Turban. In another occasion when I was paying cash and wanted to fill it up for 20 dollars cash, he proceeded with “20 for you 5 for me” because i had extra $5 left on hand, I was VERY CONFUSED. I mean it is a tough economy but this should not be normalized at the gas stations. This is my note to the owner, from a genuine perspective. Please get it together and start hiring 1- someone who knows a decent level of English 2- perhaps teach/train on customer service or what the job requirements are. 3- Amazon might be there today and gone tmrw, you still need your day to day loyal customers. If that is what makes you not care about your actual customers.

Jun 10, 2024 · Nina

Older man with turban is so rude! The place is disgusting . I normally dont leave a negative review , but he was horrendous. Place was convenient but I will not be going back there. He needs to go!!!

Jul 16, 2024 · Ren E

Most of staff are great. However this past wk I stooped there 3 times for gas between 5 and 520AM and there was no attendant attendant pumps. He was sitting inside store talking to the guy behind the counter. Today someone ahead of me pulled out without getting gas. As I did also. Will try again tomorrow.

Jul 28, 2022 · El Izabeth Robertson

the older guy with big beard and the turban will steal money from you when you pull up and you let him pump gas. Happen to me on multiple occasions. Gave him $30 in cash and he pumped $28 and he will stand in front of the meter so you can’t see and will say it’s all good to go. Failed to give me cash back when I asked for it and walked off to the next guy.

Sep 05, 2023 · Christopher Cox